Service Disclaimer

By choosing EverClean, LLC, you agree to the following Service Disclaimer: 

COVID-19 Pandemic: Mandatory Social & Service Distancing

If you choose our services, we ask you to adhere to the following:

  • If you have been sick or around anyone who has been sick in the last 14 days, we ask you not to schedule with us at this time.
  • Keeping not 6, but 12′ feet distance between all individuals at all times
  • Eliminating social gestures such as shaking hands or personal contact
  • Our employees are wearing professionally and/or self-made PPE (Personal Protective Equipment) at their discretion
  • Coughing/sneezing into the inner elbow area
  • Frequent hand washing for 20 seconds
  • Declining work if a customer or employee is visibly sick and/or claims to be sick

We are monitoring our employees to make sure no one is working if they feel ill in anyway. EverClean has the right to decline work without notice if we feel uncomfortable in anyway in a customer’s home or facility or any situation.

Anti-wicking Fiberguard

Carpet fibers may wick unforeseen stains to the surface as your carpet dries. If you have declined purchasing our anti-wick fiberguard, we are not responsible for stains that may reappear following the cleaning service.

Pet Odors & Urine Stains

Pet urine is an issue of the carpet, pad and sub-floor beneath. Cleaning the surface of carpet will Not remove pet urine odors. Pet odor removal is a separate service that involves locating each urine spot with an ultra violate light then treating the carpet pad beneath the carpet using an enzymatic formula. The only way to fully remove all pet urine odors from your floor is to replace the carpet, pad and either seal or replace the sub-floor beneath; therefore, we do Not guarantee complete pet odor or stain removal. Note: We may not be able to locate all urine spots on polyester carpet if the carpet has been spot cleaned or cleaned in the past.

Customer Cancellation

Please let us know as soon as possible if you need to cancel your appointment. There is a $120.00 cancellation fee for non-emergency cancellations if you cancel within 24 hours of your appointment time, including weekends. The $120 is credited back to you if you choose to reschedule with EverClean within a two weeks of the cancelled appointment. If off hours, please leave your cancellation notice by voice mail, text message (615-379-3278) or email (

EverClean Cancellation

In the rare event we need cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find an suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, mechanical failure or other unforeseen events.

Arrival Time

Our appointment windows include 8 a.m. to 10 a.m., 10 a.m. to 2 p.m., and 12 p.m. to 4 p.m. You will receive a 30 minute ETA text message prior to our arrival.

Bug/Rodent Infestation

We will Not clean textiles in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.

Credit/Debit/Invoice Fee

Payment is due at time of service unless previously approved for invoicing. A $5.00 fee is added to any invoice paid with a card under $300. A $10.00 fee is added to any invoice paid with a card with a total between $300 to $700. A $20.00 fee is added to any invoice paid with a card above $700.00. All invoiced invoices are due within 5 business days of service date, otherwise, an additional 10% late fee is added to the balance. Unpaid invoices after 30 days will have an additional 10% late fee perpetually every 30 days until paid in full.

100% Soil Removal is Not Possible 

EverClean can remove a significant amount of soil from your textiles. 100% soil removal is not possible unless the textile is brand new.

Slip Hazard

Caution: walking from moist carpet to hard surfaces creates a slip hazard. Please wipe your feet dry prior to walking from moist carpet to hard surfaces. We are not responsible for injuries that might result from slip hazards.

Trip Hazard

You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.

Community Property

Whether you own your home or it is a rental property, please provide our cargo van with a sufficient area to park and work from. If you know we will not be fully located on your owned or rented property during the service, please contact your Home Owners Association, Property Manager, Landlord or Public Service Department, prior to your service, to inform them of our being on any community property so they may caution surrounding neighbors, tenants or visitors of the work being performed.

Moving Furniture

We use carpet coasters to ensure we do not damage the stretch in your carpet or leave a rust or varnish stain after the carpet has been cleaned. We do Not use plastic tabs, foil, foam cubes or any other device to move/block furniture. Note that carpet beneath stationary furniture is usually clean with the exception of vacuuming when you do move it. If you would like medium to large furniture moved (50 lbs+), we sell carpet coasters at a rate of $5.00 each ($20.00 for four legs). The coasters are yours to keep and should be removed when the carpet is completely dry. If moving furniture from carpet to hard surfaces such, we sell soft coasters for $10.00 each leg ($40.00 for four legs).  If you elect to move your furniture, please do so prior to our arrival as moving the furniture during service requires your continual presence: You will need to move each furniture piece a total of 6 times: twice during vacuuming, twice during prespray and twice during steam cleaning. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture. We do not move certain pieces of furniture including king size beds, two-piece dressers, memory foam mattresses, heirloom furniture, glass/mirrors, antique furniture, furniture of significant value, delicate furniture and any furniture that holds electronics.

Hardwood Cleaning

While EverClean makes every attempt to discover how your hard surface floors are constructed (wood, laminate, vinyl, tile/grout, concrete) and what finish may be present, we are not liable for water damage caused by loosened, broken or buckled seams or unforeseen fiberboard core such as found in laminated hardwood floors and laminated floating floors. While we make every attempt to discover if your hard surface contains temporary, mop-on acrylic finish, we are not responsible for acrylic wax removal if it is discovered during a hard surface cleaning or resurfacing even if the floor was tested and the floor tested negative for acrylic finish. Many temporary mop-on finishes are typically found in traffic lanes and while we test the floor for this finish we cannot be certain of where a previous owner, tenant or house cleaner may have applied a mop-on acrylic finish. We can remove acrylic finish at an additional cost.

House Pets

We will be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.

Traffic Lanes & Black Sole Shoe Stains

Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.

Dry Time

There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on level of soiling, outside humidity, air movement and thickness of carpet.

Dry Carpet Cleaning 

If you choose to our Dry Carpet Cleaning method, you are responsible for thoroughly vacuuming the carpet after it is completely dry. Doing so removes the encapsulated soils and is vital to completing the service. If you do not wish to vacuum, we will quote you on revisiting your location to vacuum for a fee.

Spots & Stains.

During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.

Service Complaints are Time Sensitive

Any service complaint related to re-cleaning certain areas must be made within two weeks of the original service date & time. The complaint can be made by phone, text, email or letter, but it must be received within two weeks of the original service date & time. If the original service was in anyway related to pets, and the customer or household still has the pet(s) in the home, the two week complaint window is void.

Service Complaints In and Outside of Nashville, TN

Nashville or South Bend area service complaints receive the first available appointment slot to revisit or re-clean areas in question. Service complaints outside of Nashville or South Bend may choose the next available appointment slot at a $50 cost, or may wish to have us revisit/re-clean the area in question when we’re in your area over the following two weeks from the original complaint. If two weeks has passed without our presence in your area, we will revisit/re-clean the area in question at our next available appointment slot at no cost. If we service an area outside our regular service foot print, and a re-clean request arises within two weeks after the cleaning, there is a $120 minimum revisit fee to cover our travel costs.

Hardwood Floor Cleaning and Dustless Refinishing

EverClean is not responsible for swelling caused by unforeseen cracks in your hardwood finish. EverClean is not responsible for hardwood floor finish irregularity in the event a person, pet or thing from your home or facility introduces dust, debris, objects or soil particulates to a drying floor finish following our dustless resurfacing service.

Small, Unnoticeable Stains

We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate.

Paint Stains

We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.

Permanent Stains

We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.

Pet or Human Hair 

Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.

Shoe Covers

If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.

Dark Lines at the Baseboard/Door Thresholds 

Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.

Wicking (Reappearing Spots)

Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.

Normal Wear and Tear

While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.

Personal Items & Items of Value

Prior to our arrival, please have your personal items as well as items of value appropriately stored away.

Personal Property on Carpet

We are carpet cleaners – not a maid service. Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.

Carpet Cleaning Results

The Light, Mid-Level and Deep Cleaning Packages pertain only to soil removal and not structural fiber improvement. EverClean does not guarantee to remove all soils, spots and stains from your carpet.

Vacant or Unchaperoned Homes or Facilities

As owner, landlord, tenant or agent of the owner, landlord or tenant, you release EverClean, LLC from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility without your presence.

Water Only Cleaning

If you refuse the use of detergents to clean your textiles, you assume all responsibilities with the results of using water only. Detergents remove soils from textiles at a significant rate as compared to water alone.


By choosing EverClean, LLC you agree to settle unresolved complaints and disputes through a reputable arbitration company in or near the Nashville, TN.

Please call with any questions you may have regarding our disclaimer or other service questions. 615-379-3278.